Wine Delivery

Shipping Carriers

Currently, MWC’s participating wineries work with Canada Post and FedEx. However, wineries may choose to ship by alternate carriers at their discretion (ie. Loomis, ATS Healthcare, the Messengers, etc.).

Delivery Costs

When you check out with your selected wine, you are presented with the lowest priced option for delivery, however you can change the speed and cost options for your delivery during the Checkout process.

Tracking Orders

All orders are shipped to you directly from the respective wineries, and they are responsible for providing you with tracking numbers. Most wineries will contact you by phone or email with this information shortly after you place the order on MyWineCanada.com. If you have placed your order and not received a tracking number within 2 business days, please reach out to the respective winery to inquire about this.

Delivery Attempts

Different carriers implement different protocols if you are unavailable when they try to deliver your package.

Canada Post will normally leave a delivery notice with the time of attempted delivery and the address of a nearby postal depot where you can pick up your package.

FedEx will usually attempt to deliver your package twice. On the first attempt, they will leave a delivery notice stating the time of attempted delivery and the approximate time of their second attempt at delivery. On their second attempt, they will again leave a delivery notice stating the time of delivery along with the address of the carrier outlet where they will hold your package for pickup by you.

Please help to alleviate delivery issues by ensuring somebody will be home to receive the package or by having it delivered to your place of work. Business addresses are strongly recommended to avoid delivery issues.

Government Regulations

The legal drinking age varies in the provinces and territories of Canada. Across Canada, alcohol can only be delivered to an individual who is of the legal drinking age in the place that they are located and who is not intoxicated. In order to confirm this, the delivery agent may require that you present government-issued identification proving your identity and age.

Cancelling Orders

MWC’s participating wineries process all orders made through our site. As such, we are unable to cancel or make changes to an order once it has been confirmed by the underlying winery and entered the delivery process. If you need to cancel an UNconfirmed order, please contact us immediately to initiate this process. Please refer to our Terms of Use for additional information.

Product Returns

All product deliveries are shipped directly from the respective winery to the consumer’s provided address. My Wine Canada is not involved in the sale, packing, shipping, or delivery of any product. Upon delivery, if you wish to return any faulty product (broken bottles, corked product), it is incumbent upon you to immediately contact the winery that shipped the faulty product and adhere to their return policies. You may be required to retain the bottle of faulty wine (recorked and at least 3/4 full) for examination by the winery. By using the MyWineCanada.com Website, you accept and acknowledge that you are subject to the return policies of each winery that you have ordered product from.

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